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1. Can I commission a custom piece of jewellery?


2. How does the consultation process work? How can we be
in contact if I do not live in Vienna?



3. How long will it take to complete my piece of jewellery?


4. Is it possible to set a specific budget for a commissioned piece?


5. What materials are available? Can gemstones be used?


6. Can I bring my old gold/silver to be melted down by you as
material for a custom piece?



7. Can I have my piece engraved?


8. I particularly like the piece of jewellery that you made for ...
Can I have the same piece made for me?



9. Can I have anything made that I want?


10. Will my piece be shown on this website?


11. Can I have old (real) jewellery reworked?


12. How do I pay?


13. The chain you made me broke while I was pogoing / my brooch
got run over by a car – now what?



14. Can I have other pieces of jewellery repaired by you?


Questions concerning international shipping and returns
are answered in the General Terms and Conditions of my
online shop.
Should you have any further questions not addressed here,
please contact me by e-mail.
I'll be happy to answer your questions!













1. Can I commission a custom piece of jewellery?

Of course! I'm happy to make custom pieces.
In creating custom jewellery, I have specialized in working together
with customers to design pieces that correspond to the personality
and style of the future wearer while also realizing their wishes
and ideas.
A number of these works can be found under "Commissions"


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2. How does the consultation process work? How can we be
in contact if I do not live in Vienna?


Those in Vienna are welcome to visit my studio for an informal
meeting without obligation.
For all others, I offer comprehensive consultation through photos sent
by e-mail, a process which I have often used successfully in the past.
Should the complexity of piece result in a longer development period,
I offer those who would like to be involved in the process an additional
photographic "making of", such as that for Los Angeles-based artist
Liz McGrath, for example.


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3. How long will it take to complete my piece of jewellery?

The documentation of the creating a piece of jewellery shows that the
creation of hand-made jewellery takes time.
The amount of time depends on a variety of factors:
The complexity of the piece, the involvement of a founder or engraver,
and the current volume of orders, since I create all my designs
exclusively by myself. In the case of very complex pieces, it may take up
to six weeks until they are finished (estimated time). In urgent cases,
please be sure to notify me in advance so that I may speed up the
process as far as in my power.


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4. Is it possible to set a specific budget for a commissioned piece?

In general I have no problem working within a specific budget, though
I would point out that custom and one-of-a-kind work are only worthwhile
at a certain financial level.
This applies both for myself as well as for the customer, who should
receive the best possible product for their money.


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5. What materials are available? Can gemstones be used?

Apart from platinum and palladium, I use all common jewellery alloys.
I am happy to accommodate requests for certain gemstones or to use
customers' own stones, as long as they are not of dubious origin or quality.
(I myself use almost exclusively vintage elements, found objects and
antiques.)
Depending on the gemstone used, costs for professional gem setting may
apply as I do not want to take risks with particularly valuable stones.


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6. Can I bring my old gold/silver to be melted down by you as
material for a custom piece?


No. Old and scrap gold is usually not suitable for high-quality new
production, as it tends to become porous and brittle after melting.
Moreover, I could not offer any guarantee of the purity of the melted
material and therefore could not apply a hallmark, which in turn would
be in violation of the Austrian Hallmarking Act.
I would recommend selling old gold to Ögussa, for example, and
investing the money in the new jewellery.


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7. Can I have my piece engraved?

Yes! I am fortunate enough to work with exceptionally talented
engravers, who still engrave by hand. They are able to realize even the
most unusual wishes and carries out their work with masterful precision.
Engraving may add marginally to the completion time for the piece.


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8. I particularly like the piece of jewellery that you made for ...
Can I have the same piece made for me?


No.
All the pieces conceived for a specific person are one-of-a-kind
pieces. They can be recognized by the fact that the photo caption begins
with "for XY."
The situation is different for commissioned work, which are labelled only
with a description of materials. These can be reproduced on demand.


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9. Can I have anything made that I want?

As far as my skills allow it - yes, sure!
As an artist I am interested in allowing my work to speak in my own
language.
Naturally I am happy to fulfil customers' requests and try to interpret
them in my own style. Ideally, my hope is that people come to me because
they appreciate my taste and like my style!
I reserve the right to decline commissioned work that, at the suggestion
of the client, includes content or symbols not in accord with my principles
or that is aesthetically incompatible with my work.


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10. Will my piece be shown on this website?

Only with your consent. As much as I enjoy presenting finished pieces
along with their wearers, there is certainly no obligation. In case of
doubt, the customer remains unnamed and I show only the resulting piece;
I fully understand if even this is not desired.
Discretion, after all, is a matter of honour.


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11. Can I have old (real) jewellery reworked?

Yes, though it depends on the individual piece of jewellery.
In such cases, I would ask you to please contact me to discuss the project.
It is always a special experience to turn an outdated piece of jewellery
into a new favourite!


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12. How do I pay?

Upon collection of the piece in cash, respectively by bank transfer or
Paypal. In the latter two cases, I will send the piece as soon as payment
is received.
Of course the customer may view the finished product first, either upon
pick-up or by photo!


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13. The chain you made me broke while I was pogoing / my brooch
got run over by a car – now what?


I accept no liability for any damage that might arise as a result of
improper handling of my handcrafted jewellery.
One-of-a-kind pieces of jewellery are designer pieces, they want to be
lovingly handled and maintained.
I try to include with each piece written instructions on how to maintain
its beauty the longest.
Should the piece nonetheless become damaged I will be happy to attempt a
repair, though there will be a charge for the work. I can offer no guarantee
of full restoration to original condition, however.
Certain changes in the jewellery over the course of time (such as a slight
tarnishing of silver or the loosening of pearls through the weakening of the
silk thread) are part of the natural aging process and are not the result
of defective workmanship on my part.
I assume liability for damage if the new, delivered product is already
faulty upon delivery/receipt. In such cases I will perform any necessary
repairs and maintenance at my own expense.


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14. Can I have other pieces of jewellery repaired by you?

No. Please contact a goldsmith or jeweller.


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